FAQ™ 301

WARNINGS
FOR OPTIMUM SAFETY

• FAQ™ 301 should be comfortable – if you experience any discomfort, discontinue use immediately and consult a physician.
• Do not use on wound ulceration, trauma, and post-operative wounds.
• Do not use if you have light-sensitivity or sunburnt or inflamed skin.
• Do not stare directly at the LED lights.
• This product should not be used by children. Close supervision is necessary when this product is used by, on, or near children and those with reduced physical and mental abilities.
• For reasons of hygiene, we do not recommend sharing your FAQ™ 301 with anyone else.
• Avoid leaving your FAQ™ 301 in direct sunlight and never expose it to extreme heat or boiling water.
• Do not pull the gold neck chain too tight, in order to avoid damage to the silicone mask.
• Discontinue use if this product appears damaged in any way.
• This product contains no serviceable parts.
• Do not tamper or attempt to disassemble the product as this may cause damage to the unit.
• Do not use while driving or operating heavy machinery.
• Do not insert any object into any opening of the device.
• Do not use the device if it is overheating or you suspect that it is malfunctioning.
• This device should only be used with a SELV power adapter.
• It is recommended that IEC60950 standard power suppliers are used to charge the device.
• Before charging, make sure that the plug and socket are completely dry. Failure to do so may result in electric shock, short circuit, or fire.
• Do not use the device while charging. Discontinue use if this device or charger is not working properly or appears damaged in any way. Only use the power cord supplied with your device.
• The device contains a non-replaceable battery. The battery must be removed from the appliance before it is disposed of. The appliance must be disconnected from the supply mains when removing the battery, and the battery is to be disposed of safely.
• Given the efficiency of the device, we recommend that you do not use FAQ™ 301 for more than 3 minutes per treatment area.
• Use this device only for its intended use as described in this manual. If you do not find the answer to your specific question, or if you have any other questions regarding the device’s operation, please visit faqswiss.com/support

TROUBLESHOOTING

Precautions to be taken in the event of changes in the performance of FAQ™ 301:

If FAQ™ 301 is not activated when pressing the universal button:

• Battery is empty. Recharge using the USB charging cable for up to 1.5 hours until fully charged, and then restart your device by pressing the universal button.

If FAQ™ 301 cannot be switched off and/or the universal button does not respond:

• Microprocessor is temporarily malfunctioning. Press and hold the universal button to restart the device.

If FAQ™ 301 won’t sync to the FAQ™ Swiss app:

• Switch your Bluetooth off and then on again to try reconnecting.
• Close the FAQ™ Swiss app and then reopen it to start the process over.
• Check to see if the app needs to be updated in your mobile device’s app store.

Register warranty

To activate your 2-Year Limited Warranty, register through the FAQ™ Swiss app, or visit faqswiss.com/product-registration for more information.

2-year limited warranty

FAQ™ Swiss warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify FAQ™ Swiss during the warranty period, FAQ™ Swiss will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

To claim your warranty, you must log in to your account at www.faqswiss.com and then select the option to make a warranty claim. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

Disposal information

Disposal of old electronic equipment (applicable in the EU and other European countries with separate waste collection systems).

This device should not be treated as household waste, but rather be brought to the appropriate collection point for recycling of electrical and electronic equipment. By ensuring this device is disposed of correctly, you will help prevent the potential negative consequences for the environment and human health which could be caused by inappropriate waste handling of the device. The recycling of materials will also help conserve natural resources. 

For more information about the recycling of your device, please contact your local household waste disposal service or your place of purchase.

Battery removal

NOTE: This process is not reversible. Opening the device will void its warranty. This action must only be undertaken when the device is ready to be disposed of.

Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, cut and remove the silicone outer layer from the diamond shaped part of the mask. Next, cut the plastic shell along the crack, and pry the shell open. Then cut the battery cable, remove the battery, and dispose of it in accordance with your local environmental regulations. Wear gloves during this process for your safety. Detailed visual instructions are provided below: