FAQ™ 221

1. Start with clean and dry skin. Then place your FAQ™ 221 LED Mask on the back of your hand. Secure in place with the gold wrist chain.

2. Press the universal power button to turn on your mask. You can change the LED colors by quick-pressing the button again. Or you can access pre-programmed treatments and more settings via the FAQ™ Swiss app.

3. Enjoy your LED treatment for up to 15 mins. Once finished, repeat on the opposite hand. Press the universal power button for 3 seconds to turn off your mask.

IMPORTANT THINGS TO NOTE:

• We recommend using this mask for 5-15 minutes per hand, 3-5 times per week.
• Do not pull the gold wrist chain too tight, or you may damage the mask.
• Do NOT apply any hand care products that contain silicones or acids, or photosensitive ingredients such as Vitamin A, Retinol / Retinoids, AHAs, Benzoyl Peroxide and Vitamin C during your LED treatment.

WARNINGS
FOR OPTIMUM SAFETY

• FAQ™ LED Masks should be comfortable – if you experience any discomfort or prolonged skin redness, discontinue use immediately and consult a physician.
• Do not use on wound ulceration, trauma, and post-operative wounds.
• Do not use if you have light-sensitivity or sunburnt or inflamed skin.
• Do not stare directly at the LED lights.
• This product should not be used, played with, cleaned or maintained by children.
• This product can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the product in a safe way, and understand the hazards involved.
• For reasons of hygiene, we do not recommend sharing your FAQ™ 221 with anyone else.
• Avoid leaving your FAQ™ 221 in direct sunlight and never expose it to extreme heat or boiling water.
• Do not pull the gold wrist chain too tight, in order to avoid damage to the silicone mask.
• Discontinue use if this product appears damaged in any way.
• This product contains no serviceable parts.
• Do not tamper or attempt to disassemble the product as this may cause damage to the unit.
• Do not use while driving or operating heavy machinery.
• Do not insert any object into any opening of the device.
• Do not use the device if it is overheating or you suspect that it is malfunctioning.
• This device should only be used with a SELV power adapter.
• It is recommended that IEC 60335-2-29 or IEC 61558-2-16 standard power suppliers are used to charge the device.
• Before charging, make sure that the plug and socket are completely dry. Failure to do so may result in electric shock, short circuit, or fire.
• Do not use the device while charging. Discontinue use if this device or charger is not working properly or appears damaged in any way. Only use the power cord supplied with your device.
• This product contains batteries that are non-replaceable. The battery must be removed from the appliance before it is disposed of. The appliance must be disconnected from the supply mains when removing the battery, and the battery is to be disposed of safely.
• Given the efficiency of the FAQ™ LED Masks, we recommend that you do not use FAQ™ 221 for more than 15 minutes at a time, per hand.
• If unexpected side effects, such as itching, occur within 48 hours of your first treatment with this device, medical advice should be sought prior to further exposure.
• Use this LED Mask only for its intended use as described in this manual. If you do not find the answer to your specific question, or if you have any other questions regarding the device’s operation, please visit faqswiss.com/support

TROUBLESHOOTING

Precautions to be taken in the event of changes in the performance of FAQ™ 221:

If FAQ™ 221 is not activated when pressing the universal button:

• Battery is empty. Recharge using the USB charging cable for up to 2 hours until fully charged, and then restart your device by pressing the universal button.

If FAQ™ 221 won’t sync to the FAQ™ Swiss app: 

• Switch your Bluetooth off and then on again to try reconnecting.
• Close the FAQ™ Swiss app and then reopen it to start the process over.
• Check to see if the app needs to be updated in your mobile device’s app store.

Register warranty

To activate your 2-Year Limited Warranty, register through the FAQ™ Swiss app, or visit faqswiss.com/product-registration for more information.

2-year limited warranty

FAQ™ Swiss warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify FAQ™ Swiss during the warranty period, FAQ™ Swiss will, at its discretion, replace the device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

To claim your warranty, you must log in to your account at www.faqswiss.com and then select the option to make a warranty claim. Shipping costs are nonrefundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.

Disposal information

Disposal of old electronic equipment (applicable in the EU and other European countries with separate waste collection systems).

The crossed-out dust bin symbol indicates that this device should not be treated as household waste, but rather be brought to the appropriate collection point for recycling of electrical and electronic equipment. By ensuring this device is disposed of correctly, you will help prevent the potential negative consequences for the environment and human health which could be caused by inappropriate waste handling of the product. The recycling of materials will also help conserve natural resources.

For more information about the recycling of your device, please contact your local household waste disposal service or your place of purchase.

Battery removal

CAUTION: This process is not reversible. Opening the device will void its warranty. This action must only be undertaken when the device is ready to be disposed of.

Because this device contains a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, open the inner plastic shell after removing silicone outer layer and remove the battery to be disposed of in accordance with your local environmental regulations. Wear gloves during this process for your safety. Detailed visual instructions are provided below.