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Dora 28/10/2025
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Hello,

Thank you for reaching out! I’m sorry to hear that your mask isn’t working properly. To help troubleshoot, could you please try the following steps:

Make sure the device is fully charged.
Delete and reinstall the app, then reconnect your mask.
Try turning it on again and check if the issue persists.

If the problem continues after these steps, please contact our customer care service! :)

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