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carly 07/07/2021
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Dear Natalie, we are sorry for the situation your UFO™ 2 has lead you to. Kindly note that your problem requires the attention of our customer care service. Please reach out to our professional agents via customercare@foreo.com and elaborate on your situation in detail as you did it here. We assure you your problem will get immediate recognition and be resolved quickly. We wish you a nice rest of the week. Kind regards :)

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