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carly 19/06/2020
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Hi Anna, Thank you for your post! When changing the settings you do need to sync the phone and the device by holding down the button for 5 seconds. We recommend that your phone has the WIFI connection on and that the device is fully charged to ensure good solid connection. I hope this helps but please if you need any further assistance I would recommend contacting our Customer Care Team and they can assist you further. :)

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